Privacy Policy
The Customer is informed of the regulations concerning marketing communications, the Law of June 21, 2004 on Confidence in the Digital Economy, the Data Protection Act of August 6, 2004, and the General Data Protection Regulation (GDPR: No. 2016-679).
Data
Data controller: Joy Solutions - 122 Rue Amelot 75011 Paris - terra@joysolutions.fr
When using the contact form on this website, the following data is collected: Company name, Email address, Message content
Purpose of Processing
This data is collected for the purpose of responding to requests submitted via the contact form and, where applicable, managing the business relationship with the customer (billing, order tracking, loyalty programs).
Joy Solutions may process all or part of the data:
to enable navigation on the Site and the management and tracking of products and services ordered by the user: Site login and usage data, billing, order history, etc.
to improve navigation on the Site: connection and usage data
to carry out marketing activities at the customer’s request via the contact form: first and last name, email address
Joy Solutions does not sell your personal data to third parties. It is used solely for the purposes described above, or for statistical and internal analysis purposes.
Legal Basis for Processing
The processing of data submitted via the contact form is based on the user’s consent, which is given when the user voluntarily submits their request.
The use of cookies is based, depending on their nature, either on Joy Solutions’ legitimate interest (cookies strictly necessary for the website to function) or on the user’s consent (other cookies, if applicable), collected via the cookie management banner.
Retention Period
The collected data is retained for a period of one year from the date of the last contact, after which it is deleted or securely archived.
Recipients of the Data
The collected data is accessible only to Joy Solutions and is not shared with any third parties, except for technical service providers necessary for the website’s operation (hosting provider: Squarespace) or subcontractors (service providers).
IF THE HOSTING PROVIDER OR A SUBCONTRACTOR IS LOCATED OUTSIDE THE EUROPEAN UNION: Certain data may be hosted or processed outside the European Union. In this case, such transfer is governed by appropriate safeguards (European Commission Standard Contractual Clauses or an adequacy decision) to ensure a level of protection equivalent to that provided by the GDPR.
Right of Access, Rectification, and Objection
In accordance with applicable European regulations, Users of the www.joysolutions.fr website have the following rights:
the right of access (Article 15 of the GDPR) and rectification (Article 16 of the GDPR), as well as the right to update and ensure the completeness of User data; the right to restrict processing or erase personal User data (Article 17 of the GDPR), when such data is inaccurate, incomplete, ambiguous, or outdated, or when its collection, use, disclosure, or retention is prohibited
the right to withdraw consent at any time (Article 13(2)(c) of the GDPR)
the right to restrict the processing of User data (Article 18 of the GDPR)
the right to object to the processing of Users’ data (Article 21 of the GDPR)
the right to data portability for data provided by Users, when such data is subject to automated processing based on their consent or on a contract (Article 20 of the GDPR)
the right to determine the fate of Users’ data after their death and to choose to whom Joy Solutions must (or must not) disclose their data to a third party they have previously designated
To exercise these rights, the user may contact Joy Solutions at the following address: terra@joysolutions.fr or 122 RUE AMELOT 75011 PARIS.
In the event of a complaint, the user may also file a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.
Last updated: July 28, 2026